Refund policy

Return & Refund Policy for Our Online Shop

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, an exchange or store credit.

• Returns

You have ​30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

• Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

• Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@incendo.co.za with details of the product and the defect. You can send the item you consider defective to: Incendo Distillery, Plot 91 Rietfontein, Hartbeespoort, 0216.

• Shipping

You will be responsible for paying the shipping costs for returning your item. Should it be “ordered wrong product”, you will carry the shipping costs. Should the product be defective, we will refund the shipping cost fee.